Increasing Efficiency in Issuance of permit process for Enter the working area of Electric railway

Abstract

This was a quantitative study of the growth and increasing efficiency of the permit issuance process for entering the electric railway working area to reduce the amount of paper used in issuing track possession approval by 90%. To apply the principles of engineering management was to solve problems in tracking possession and approval. The sample group were 192 maintenance engineering. The research tool was the customer journey by dividing the frequency and calculating the percentage, mean, and standard deviation. According to the findings of the study, in order to complete the form online, the department would send a link to fill out the form information and attach files documents in Google form format via a LINE application group delivered by email which reduced the process from seven steps to four steps, the results include organizing online meetings, signing documents for approval, and handing over documents, saving time, increasing accuracy, and reducing the amount of paper used in a work permit application by 669 sheets, or 16.56 percent. Track possession approval, amounting to 862 sheets or 21.35 percent. The job safety analysis document amount was 2,506 sheets, or 62.09 percent. completeness of the document and attendees for the meeting. and the result is based on the assumption.
Keywords: Increasing, Issuance of permit process, Principles of engineering management