Thai APPLICATION DEVELOPMENT FOR MEDICAL SUPPLY SYSTEMS IN THE HEALTH CENTER OF CHIANG RAI RAJABHAT UNIVERSITY

Abstract

This research aimed to 1) develop a medical supplies and pharmaceutical inventory management application for the Health Center at Chiang Rai Rajabhat University, 2) evaluate the application's operational efficiency, and 3) assess user satisfaction with its performance. The research instruments included: 1) a medical supplies and pharmaceutical management application developed using the AppSheet platform, 2) process flowcharts for analyzing and evaluating operational efficiency before and after implementation, and 3) a satisfaction survey questionnaire for the developed application. The questionnaire was administered to a purposively selected group of 5 healthcare personnel at the Health Center. Statistical analysis involved the use of percentage, mean, and standard deviation. The research findings demonstrated that three user groups of staff, physicians/nurses, and pharmacists, could implement the designed and developed application in accordance with the medical supplies and pharmaceutical management processes.The efficiency evaluation showed that the application reduced working time by 7.50 minutes, representing a 60.10% increase in operational efficiency and a 14.29% reduction in work redundancy. The user satisfaction assessment indicated a moderate level of satisfaction with a mean of 3.40 and standard deviation of 0.60, with users being most satisfied with the system's data security. The system can be adapted for use in clinics, sub-district health-promoting hospitals, or pharmacies by adjusting functions to suit each organization's context.