Guidelines for The Development of The Quality of Medical Record Services of The Kumphawapi Hospital Uon Thani Province

Abstract

The objectives of this research article were: 1) to study problems in providing medical records at Kumphawapi Hospital; and 2) to determine guidelines for the development of medical records services of Kumphawapi Hospital. The mixed method research used for the research. The research was conducted in 2 phases. Phase 1 was to identify the problems in providing medical records. The sample group were 377 external service recipients and internal medical records recipients of Kumphawapi Hospital by simple random sampling. A questionnaire was used for the data collection. The data were analyzed by using percentage, mean and standard deviation. Phase 2 was to determine the guidelines for the development of medical records services of Kumphawapi Hospital. The target group were 10 medical record service provider and service representatives. The tool used was semi-structured Interview and the data were analyzed by content analysis.

1. Regarding the problems in providing medical records at Kumphawapi Hospital, it was found that the overall was at a moderate level related to 1) accessibility, 2) demand response, 3) security, 4) reliability, 5) affective, 6) courtesy, 7) client understanding, 8) trustworthy, 9) competence and 10) communication.


2. In terms of the guidelines for the development of medical records services of Kumphawapi Hospital, we found the principles, objectives, projects / activities evaluation method having a total of 6 approaches 18 activities, including 1) 3 activities for accessibility, 2) 3 activities for demand response, 3) 3 activities for safety, 4) 3 activities for reliability, 5) 3 activities for tactile and 6) 3 activities for politeness.