Nursing Student Expectations and Perceived on the Quality of Nursing Laboratory Services, Faculty of Nursing, Kasem Bundit University

Abstract

This research aimed to study :  1. The level of expectation and perceived of nursing students on quality of service of nursing laboratory and to study the problem and obstacle in the service of nursing laboratory. The sample were 182 all student of 4 years. The data collection was used of questionnaire. The statistics analysis were frequency, percentage, mean, Standard Deviation. Data was analyzed to test hypothesis by using a t-test to compare the expectation and perceived.

          The result show that : Overall nursing students' expectations of the quality of the services were at the highest level As each aspect from the top down were, the most Responsiveness, next Assurance., Empathy, Tangible, and the last was Reliability, respectively. But the overall perceived of the nursing students on the quality of the nursing laboratory services were at a high level . Considered at each topic, it was found Assurance, Responsiveness , Tangible , Empathy  and Reliability , respectively. The comparison between the expectation and perceived of the nursing students, was found that Different by statistical significance at the .05

          For the problems obstacle and guidelines for improving the quality of nursing laboratory service. Firstly, The amount of modern equipment and tools should be increased according to the number of students. 2) Layout of equipment should be properly categorized. 3) The nursing laboratory personnel should properly provide information. 4) The publicity of laboratory information, both online and offline as well as the group line. Thus, completely integrated, and capable of developing as a sustainable learning resource center in practice.

          The result show that : Overall nursing students' expectations of the quality of the services were at the highest level As each aspect from the top down were, the most Responsiveness, next Assurance.  , Empathy, Tangible, and the last was Reliability , respectively. But the overall perceived of the nursing students on the quality of the nursing laboratory services were at a high level . Considered at each topic, it was found Assurance, Responsiveness , Tangible , Empathy  and Reliability , respectively. The comparison between the expectation and perceived of the nursing students, was found that Different by statistical significance at the .05

          For the problems obstacle and guidelines for improving the quality of nursing laboratory service. Firstly, The amount of modern equipment and tools should be increased according to the number of students. 2) Layout of equipment should be properly categorized. 3) The nursing laboratory personnel should properly provide information. 4) The publicity of laboratory information, both online and offline as well as the group line. Thus, completely integrated, and capable of developing as a sustainable learning resource center in practice.

          The result show that : Overall nursing students' expectations of the quality of the services were at the highest level As each aspect from the top down were, the most Responsiveness, next Assurance.  , Empathy, Tangible, and the last was Reliability , respectively. But the overall perceived of the nursing students on the quality of the nursing laboratory services were at a high level . Considered at each topic, it was found Assurance, Responsiveness , Tangible , Empathy  and Reliability , respectively. The comparison between the expectation and perceived of the nursing students, was found that Different by statistical significance at the .05

          For the problems obstacle and guidelines for improving the quality of nursing laboratory service. Firstly, The amount of modern equipment and tools should be increased according to the number of students. 2) Layout of equipment should be properly categorized. 3) The nursing laboratory personnel should properly provide information. 4) The publicity of laboratory information, both online and offline as well as the group line. Thus, completely integrated, and capable of developing as a sustainable learning resource center in practice.