The Readiness of Government Officials Central Offices in The Revenue Department as The Digital Organization

Abstract

        The objectives of this research are 1) to study the readiness of Government Officials Central Offices in The Revenue Department as The Digital Organization, 2) to compare their readiness according to individual factors including gender, age, education level, job position, job level and the knowledge of The Digital Organization. This is a quantitative research study, after analyzing the reliability coefficient using Cronbach's alpha, yielded a reliability value of 0.857. The sample group used in the study were 320 people who contacted Government Officials Central Offices in The Revenue Department. The sample was selected using a Stratified Sampling method, where samples were drawn proportionally from the population according to different positions. The tools used in collecting data are questionnaires and data analytical included percentage, mean, Standard Deviation, t-test, One Way ANOVA, and pairwise comparison using Fisher’s Least Significant Difference (LSD) method and Pearson’s Correlation Coefficient at a 0.05 significance level.

The result indicated that

1. 1. Most of the Government Officials Central Offices in The Revenue Department were female (229 respondents, or 71.56%). The majority were aged between 31 to 40 years (108 respondents, or 33.75%), held a bachelor's degree (211 respondents, or 94% ), and served as tax auditors (106 respondents, or 33.13%). Additionally, 110 respondents (34.38%) were at the operational job level.
2. 2. The readiness of Government Officials Central Offices in The Revenue Department as The Digital Organization is at high level, with an average score of 4.26
3. 3. The knowledge of The Digital Organization of Government Officials Central Offices in The Revenue Department is at high level, with an average score of 0.79.
4. 4. Hypothesis Testing also unveils that samples with difference in gender, ages, positions, and level had significantly different levels of readiness to become a digital organization at a significance level of 0.05. However, The samples with different education level cause no differences of their readiness. Additionally, The study indicated that Knowledge of The Digital Organization have relations with the readiness, with statistical significance at the 0.05 level.