Guidelines for Developing Mission Systems of Public Organizations under Public Organization Laws to Increase Efficiency of Providing Specific Public Services in Thailand

Abstract

The duties of the modern state is to provide public services within established concepts and principles. Public organizations are administrative agencies whose missions are to provide specific public services, under the authority of law. However, public organization laws in Thailand may not clearly define the missions and are not appropriate for the current Thai situation. As a result, public organizations are still unable to effectively perform their duties. This article aims to study the essence and development of public service and specific public services, emphasizing the guidelines for mission of public organizations established under the Public Organizations Act B.E. 2542 and the Public Organizations Act (No. 2) B.E. 2559, using qualitative study methods by analyzing documents both domestically and internationally. The study found that the concepts of specific public services, both International and Thailand, there has been continuous development. And an effort to organize the system and establish various rules to ensure clarity and appropriateness, with the same goal: efficiency in the public services. However, the application of the concept must take into the context of each society. Thailand, the concept has been adopted through the enactment of the public organization laws. However, Thai society has developed in various aspects, the law must also be appropriate to the social conditions. The public organization laws still define the missions of public organizations in a vague and inappropriate manner for the current Thai society. This results in the performance of public organizations being inconsistent with the missions of traditional public sector. This also results in public organizations being unable to utilize their specific characteristics, and the resulting inability to measure their effectiveness. Ultimately, the role of the public organization laws fails to achieve its intended purpose as a law establishing a specific public service mission system in Thailand. Therefore, it is appropriate to clearly define the mission system of public organizations so that it can distinguish between the types of missions belonging to public organizations and those belonging to existing public sector agencies. Furthermore, the provisions of the Public Organization Laws, particularly Section 5 which defines public services, should be amended to accommodate this new mission definition.