THE APPLICATION OF THE APPRECIATIVE INQUIRY PROCESS TO INCREASE EMPLOYEES’ HAPPINESS DURING THE COVID-19 PERIOD: A CASE STUDY OF THE QUALITY CONTROL DEPARTMENT, ABC COMPANY LIMITED

Abstract

A study of The application of the appreciative inquiry process to increase employees’ happiness during the covid-19 period: a case study of the quality control department, ABC Company Limited  is a qualitative study with purpose to study and collect positive experiences in happiness and the impression of the employees' work to find ways to increase happiness at work for employees with the application of aesthetic theory It is the main tool in the study find a positive experience by conducting interviews with a sample of 80The theories used in the study were aesthetic theory and SOAR theory. The interview results revealed common factors that were impressive in the workplace. The results of the study, it was found that 1) The supervisors and employees happy to have colleagues who have love and unity to help work together generous and accept each other and employees will be happy in career advancement being encouraged to develop yourself and stability 2. The positive experiences, happiness, and impressions at work have convergences, ie, the company pays annual bonuses, bonuses, annual salary adjustments. Welfare Leaders and colleagues to provide assistance, kindness, and unity and outstanding points (divergences) is to help the factory save water, save electricity, the company goes to develop the village where they live. Colleagues have gifts for important days. There is a common point. (convergences) is to want colleagues to be kind help each other not taking advantage of others Want to talk and communicate when faced with problems. I don't want to gossip. And there is a distinctive point (divergences) is that I want everyone to say only good things. I want everyone to be on time I want everyone to work in every position. 3. Then the application of the aesthetics process to find ways to increase happiness at work are: 2. the project is divided into 2 types: 5 short-term projects, namely 1. Lunch project. 2. The project talks a little bit a day before starting work 3. Brother and sister project 4. Little bit of exercise per day, a clear mind. 5. Morality project leads to life and 2 long-term projects, namely 1.quality people project 2. project to take note of life is not needy project evaluation and evaluation using a triangular check which projects that have already been carried out is a short term project can respond employee needs to increase happiness at work Improved employee relations employees make fewer mistakes. There is good communication between colleagues as a result, employees are more efficient at work and reduce complaints from customers.