FACTORS INFLUENCING THE TOTAL QUALITY MANAGEMENT (TQM) BEHAVIORS OF HIGH-QUALITY SCHOOLS UNDER THE OFFICE OF KHON KAEN PRIMARY EDUCATIONAL SERVICE AREA 2

Abstract

This research aims to study the levels of organizational factors and their influence on the total quality management (TQM) behaviors of high-quality schools, to examine the relationship between these factors and the organizational-level TQM behaviors of high-quality schools affiliated with the Office of Sakon Nakhon Educational Service Area. The study involved a population of 160 individuals, comprising school administrators, government teachers, and educational staff. Data collection tools included questionnaires, and statistical analysis methods used included means, standard deviations, correlations, and multiple regressions. The research findings indicate the following: Overall, the TQM behaviors of high-quality schools are at a high level. The influential factors on TQM behaviors of high-quality schools are motivation and working atmosphere. Organizational-level factors influencing TQM behaviors of high-quality schools are generally at a high level. Notably, the highest average values are observed in motivation and working atmosphere. Analysis of the relationship between factors reveals significant correlations. The most powerful predictors among the variables are operational management, leadership qualities, technology, working atmosphere, and motivation.