Development of Public Services of Lan Tak Fa Subdistrict Administrative Organization, Nakhon Chai Si District, Nakhon Pathom Province

Abstract

This study pursued three main objectives: 1) to assess the quality of public services provided by Lan Tak Fa Subdistrict Administrative Organization, Nakhon Chai Si District, Nakhon Pathom Province. 2) to analyze the issues and challenges faced by Lan Tak Fa Subdistrict Administrative Organization in delivering public services and 3) to propose recommendations and guidelines for enhancing the delivery of public services by Lan Tak Fa Subdistrict Administrative Organization. A mixed-method research approach was employed for this study. The quantitative research segment involved 382 service recipients from Lan Tak Fa Subdistrict Administrative Organization and data collection through questionnaires. The qualitative research portion included 14 key informants, comprising 9 government officials and 5 community members. Data from the qualitative phase was gathered through in-depth interviews and analyzed using content analysis.

            The research findings are as follows:

            (1) In evaluating the quality of public services offered by Lan Tak Fa Subdistrict Administrative Organization, it was determined that the level of service provided was rated as high. (2) Identifying issues and obstacles in public service delivery by Lan Tak Fa Subdistrict Administrative Organization revealed two primary concerns: a) inadequate signage indicating service locations, and b) delays in service completion by officials. (3) Recommendations for enhancing public service delivery at Lan Tak Fa Subdistrict Administrative Organization include: (a) the placement of visible service point signs, (b) posting informative signs explaining service procedures, and (c) improving service officials' efficiency to ensure faster and better service provision.