Developing a model of a civil engineering material testing center to increase service performance equivalent to international standards

Abstract

The purpose of this study is to increase the capacity of the laboratory to be accepted both within the country and abroad. And abroad is to upgrade the civil engineering material testing center. To be known for excellence in testing construction materials used in civil engineering. and calibration to increase service performance equivalent to international standards by operating in a systematic manner, there is a standard in operation. This ensures the quality and reliability of material test reports. from the laboratory to those who request material testing services. The civil engineering material testing center therefore has to adapt to the development of the civil engineering material testing center model in order to increase the service performance equivalent. to develop the practice of testing standards effectively. to develop a performance management system human resource management. This will be a guideline for stepping in the development of a civil engineering material testing center in order to increase service performance at international standards. The study found that During the pre-income development phase, the Civil Engineering Materials Testing Center was at 11 million baht per year, with during the year 2022 that the model of a civil engineering material testing center has been developed. Material testing fee income has increased significantly. at 13 million baht per year which is in line with the satisfaction survey value from people requesting for civil engineering material testing services. with a satisfaction percentage both in terms of quality testing of civil engineering materials and in terms of service quality, more than 90 percent of all satisfaction survey questions from customer companies that come to receive material testing services from the Civil Engineering Materials Testing Center.