Use of ChatGPT in library services
DOI:
https://doi.org/10.64798/tlabulletin.v69i1.276971Keywords:
ChatGPT, Artificial intelligence, Library servicesAbstract
This article aims to present the application of artificial intelligence, specifically ChatGPT, to library services by synthesizing relevant documents. The results of the study found that the library uses ChatGPT to provide various services, including answering questions, advice service, research assistance service, content summary service, language support service, teaching and learning services, information resource provision service, and information services for people with disabilities. There are three things to be aware of when using ChatGPT: 1) Technology cannot answer complex questions and lacks the ability to empathize with humans; 2) the information is answered, and users must use their own judgment to determine its reliability and accuracy; and 3) ethics related to sensitive data may pose a risk to privacy and security. Moreover, the application of ChatGPT in library services has challenges related to the knowledge development of librarians, defining formats for library and information services, privacy and security protection, as well as improving the quality of data.
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