Factors Affecting Information Services for Promoting Lifelong Learning among the Elderly A Case Study of Model Elderly Learning Centers

Abstract

This study aimed to (1) examine the current state of information services for promoting lifelong learning among the elderly and (2) analyze the factors affecting their effectiveness, using five model elderly learning centers across Thailand’s five regions as case studies. The participants were divided into two groups: five service providers and seventy-five elderly individuals. Research instruments included semi-structured interviews and focus group discussions. Data were collected through interviews and group discussions and analyzed using inductive content analysis.

The findings revealed that information services for promoting lifelong learning among the elderly were carried out in two major forms: (1) information service activities, comprising teaching or guidance and information dissemination covering learning skills, vocational skills, and life skills through both on-site and off-site services; and (2) information management, which involved the acquisition, collection, processing, and dissemination of diverse information resources to support elderly learning.

Furthermore, the factors affecting the effectiveness of information services were categorized into three groups based on systems theory: (1) structural factors, serving as the foundation of operations, including policies, budgets, personnel, information resources, information and communication technology (ICT), environment, and networks; (2) process factors, functioning as operational mechanisms, comprising service activities, service channels, and public relations; and (3) outcome factors, which resulted from the interaction of structure and process, reflected in the development of learning skills, the enhancement of quality of life and well-being, and the transmission of local wisdom among the elderly.