Academic Library Space Management and User Needs: A Four-Space Model Perspective

Abstract

This qualitative study examines library space management and user needs in 11 Academic Libraries at Autonomous Public Higher Education Institutions in Bangkok and the Metropolitan Region. Data was gathered from two main groups of key informants: 1) 11 library staff members selected through purposive sampling, and 2) 43 users chosen through convenience sampling. Interviews with preset questions about library space management, user behavior and service experiences and user needs on library space requirements were among the study instruments used. Data was analyzed using content analysis, research instruments were validated by experts to strengthen their reliability, and data dependability was verified through data triangulation. The study on space management in academic libraries revealed a systematic and clearly defined approach to transforming the library's role from a resource repository to a learning space. Diverse spatial arrangements were implemented to meet the diverse needs of users, with administrators' policies focusing on building spaces that align with evolving learning and service usage behaviors. Users' behavior and needs showed that they mainly use the physical space of the library and expect it to serve functions beyond reading. Users also expressed the need for Inspiration Spaces that foster creativity; Learning Spaces that support diverse modes of learning, including formal, informal, and self-directed learning; Meeting Spaces that facilitate knowledge exchange and social interaction; and Performative Spaces for presenting and showcasing work. In addition, the availability of adequate infrastructure and a learning-supportive atmosphere was identified as essential in responding to contemporary learning contexts.