Information Behavior during COVID-19 Pandemic Era
Keywords:
Information behaviour, COVID-19, Coronavirus disease 2019Abstract
This academic paper presents the issues of information behavior during the outbreak of Coronavirus Disease 2019 (COVID-19) from the end of year 2019 to August 2020. The paper studied research papers, academic papers and information from relevant agencies, both Thai and foreign languages, concerning people’s information behavior related to Coronavirus Disease 2019 (COVID-19) throughout the world. The study found that worldwide people looked for information about self-care and the disease symptoms. Regarding the information-seeking behavior, it was found that the keywords for searching included “coronavirus”, “COVID-19”, “coronavirus symptoms”, “coronavirus test”, and “COVID-19 symptoms”. The information channel was government television channels and online social media. On the use of information, information was applied for protecting themselves from the pandemic and monitoring the outbreak situation in order to look after their health and their family members. The problems found in the information-seeking and information receptivity were rumor, fake news and information overload.
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