Transport service quality of pet food business

Abstract

This research aimed to 1. To study the service quality level of pet food business. 2. To compare the service quality of pet food business. By personal factors This research uses data from questionnaires collection. (Questionnaire) of 287 pet food stores in Bangkok and metropolitan area. The statistics used for data analysis consisted of percentage, frequency, mean, standard deviation. The hypothesis testing used statistical values ​​(t-test) and value (F-test).

From the research results it was found that The service quality level of the pet food business is very high. And when comparing the service quality of the pet food business Classified by personal factors and found that Pet food stores in Bangkok and metropolitan areas with educational status And working life Affect the quality of service Pet food stores in Bangkok and metropolitan areas with sex, age, subject disciplines And job title It does not affect the service quality of the pet food business. Statistically significant at a level of 0.05.