THE EFFECTIVENESS OF WORK PERFORMANCE OF UNIVERSITY’S STAFFS : A CASE STUDY OF CHULALONGKORN UNIVERSITY

Abstract

The purpose of this research is to study the efficiency of the work performance of university employees in a case study at Chulalongkorn University. The sample group consisted of 438 university employees. A questionnaire was used as a tool to collect data. The statistics used to analyze the data included frequency values, percentage, mean, standard deviation, a 
t-test, One-Way ANOVA and multiple regression analysis. The results of the research found the following: (1) personal factors, such as gender had different performance levels at work with a statistical significance level of 0.05 in terms of age, the highest education level, employee type and working period, affiliated agency and average monthly income. There is no difference in performance with statistical significance at a level of 0.05; (2) environment, in terms of security, organization, management and communication affected operational efficiency at a statistically significant level of 0.01; (3) quality of work life, opportunities for talent development, social integration or collaboration and the balance between work and personal life  affecting operational efficiency at a statistically significant level of 0.01; (4) motivation for being respected, success in terms of work progress and responsibility. The nature of the work performed a compensation relationship with relationships with supervisors and colleagues, job security and command affecting the operational efficiency of the variables at a level of 0.01 level, with the effect of 30% operational efficiency.