A Survey of Legal and Other Problems Affecting the Work Motivation of Metropolitan Thai Case Officers

Abstract

The objective of this research is studying Metropolitan Thai case officers in various aspects, including job characteristics, work status, career problems, the causes of career problems, obstacles affecting work motivation, and any other factors influencing prediction of work motivation. The methodology is the implementation of quantitative and qualitative research. For acquiring target samples of 225 people, both cluster/systematic sampling and simple random sampling were the means to select them from many police stations under the control of Metropolitan Police Bureau 1-9. The qualitative data also came from the purposive in-depth interview of 16 samples. The study showed that the factors of stability and co-worker relationships can motivate the work performance of Metropolitan Thai case officers. The balance between work and life factors and salary and benefits factors show the variety of problems being dealt with, such as overloaded work circumstances, unbalanced compensation and unfair compensation compared to other practitioners in the criminal justice system. These negative situations discourage the majority of Metropolitan Thai case officers. The factors of fairness in work, the environment factor, the abilities development factor and the relationships with bosses factor are not influential in the motivation and discouragement of Metropolitan Thai case officers. However, when the previous factors were each scrutinized in details, it was found that the problems concerning the consideration of promotion and the problem of inadequate facilities and equipment for work were influential.