Seng Ho Bookstore: 100 Years of Family Business Continuity – A Grounded Theory Study

Abstract

Seng Ho Bookstore serves as a notable example of a family business that has thrived for over a century. This research aims to explore the factors contributing to its sustainability, using grounded theory methodology to gain a deep understanding of the succession processes in a family-run bookstore. The study has two primary objectives: first, to examine the succession strategies employed in this family business, and second, to develop a grounded theory of the succession process. To achieve these objectives, data were collected from two main groups of key informants: organizational representatives, business executives, successors, and other individuals involved in the operations of Seng Ho Bookstore. Data collection methods included in-depth interviews, observations, note-taking, and document analysis. The research findings reveal a seven-stage succession process, which begins with the pre-entry phase and culminates in the complete transfer of management to the next generation.These stages include introduction and familiarization, internship, active participation, management, and the transition of administrative responsibilities at both preliminary and final stages