GUIDELINES FOR DEVELOPING DIGITAL SKILLS FOR THE PERFORMANCE OF SUPPORT PERSONNEL INKAMPHAENG PHET RAJABHAT UNIVERSITY

Abstract

The objectives of this research were: 1. to study digital skills for performance, the need to develop digital skills for performance, and factors related to the development of digital skills for the performance of support personnel; 2. to find guidelines for developing digital skills for the performance of support personnel; and 3. to assess guidelines for developing digital skills for the performance of support personnel. The research method was divided into three steps as follows: 1. Studying digital skills for performance, the need to develop digital skills for work, and factors related to the development of digital skills for performance using a questionnaire. The samples were 159 support personnel.  2. Finding guidelines for the development of digital skills for the performance of support personnel. The informants included 17 university administrators, experts in personnel management and digital technology, and support personnel with administrative positions. 3. Assessing the guidelines for the development of digital skills for the performance of support personnel.  The informants included 30 university administrators, experts in personnel management and digital technology, and support personnel with administrative positions. The data were analyzed using mean, standard deviation, and content analysis.

The research results revealed that 1. the overall digital skills for the performance, and the need to develop digital skills for the performance of support personnel were at a high level. The overall related internal and external factors were at a high level. 2. As for the guidelines for developing digital skills for performance, it was found that there were six guidelines for planning, five for organizing, ten for leading, and six for controlling. 3. The guidelines for developing digital skills for the performance of support personnel were appropriate, feasible, and useful from the high to the highest levels