Public Service Quality of Buriram Provincial Land Office, Nangrong Branch

Abstract

This research article aims to 1) study the quality of public services of Buriram Provincial Land Office, Nang Rong Branch, and 2) compare personal factors on the public service quality of Buriram Provincial Land Office, Nang Rong Branch, classified by gender, age, level of education and occupation. The sample groups were the people who came to use the services of the Buriram Provincial Land Office, Nang Rong Branch between January - June 2023, by using the sample size calculation formula in case of unknown people which was from Cochran's formula (Cochran, 1953). The sample groups were 384 people. To facilitate the data analysis and increase the reliability of the sample size, so the researcher arranged to increase the sample size to be 400 people and used accidental sampling method for data collection. The instrument used in this research was a questionnaire checklist form and the characteristics were inspection item, estimating scale model and analyzed data with descriptive statistics, frequency distribution, percentage, mean. and standard deviation. Comparison of public service quality of Buriram Provincial Land Office, Nangrong Branch classified by gender, age, education level, occupation, using independent t-test analysis in case of 2 variables and using F-test in case of more than 2 variables. The research results were found as follows;

1. The level of public service quality of the Buriram Provincial Land Office, Nang Rong Branch, all aspects were at a high level in general. ( = 4.10, S.D = .439). Considering each aspect found that all aspects were at a high level, ranked from high to low average level as follows: the aspect of equitable service, ample service service, timely service, progressive service, continuous service, respectively.
2. Comparing the results of the study of service quality of Buriram Land Office, Nang Rong Branch, classified by gender, age, education level and occupation, and found no difference in overall.