การยืนยันและพฤติกรรมการใช้รัฐบาลอิเล็กทรอนิกส์เป็นตัวกลางระหว่างมิติคุณภาพและความต่อเนื่องของการใช้รัฐบาลอิเล็กทรอนิกส์: การศึกษาเชิงประจักษ์ในประเทศไทย
คำสำคัญ:
การยืนยัน, พฤติกรรมการ, รัฐบาลอิเล็กทรอนิกส์, มิติคุณภาพ, ความต่อเนื่องของการใช้บทคัดย่อ
บทความนี้มีวัตถุประสงค์เพื่อทราบผลกระทบของคุณภาพระบบของรัฐบาลอิเล็กทรอนิกส์ (SQEG) คุณภาพข้อมูลของรัฐบาลอิเล็กทรอนิกส์ (IQEG) คุณภาพการบริการของรัฐบาลอิเล็กทรอนิกส์ (SQG) ต่อการใช้งานรัฐบาลอิเล็กทรอนิกส์อย่างต่อเนื่อง (CUEG) นอกจากนี้ ยังมีจุดมุ่งหมายที่จะเรียนู้ว่า พฤติกรรมและการยืนยันเป็นตัวกลางในความสัมพันธ์นี้อย่างไร ซึ่งการศึกษานี้แสดงให้เห็นนัยสำคัญของความสำเร็จของการดำเนินการนี้ และแสดงให้รัฐบาลเห็นว่า SQEG ไม่ได้มีผลประนีประนอมกับ IQEG และ SQG ในการใช้งานโดยอิงจากความไว้วางใจและความน่าเชื่อถือ เมื่อผู้เขียนพูดถึงบทบาทการส่งผ่านของตัวแปรนั้น ไม่สามารถพบนัยสำคัญได้ระหว่าง IQEG และ CUEG ซึ่งได้พิสูจน์ให้เห็นว่า การใช้งานอย่างต่อเนื่องจะขึ้นอยู่กับคุณภาพที่ระบบได้จัดหาให้ ไม่ใช่โดย IQEG
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