CONFIRMATION AND HABIT OF USING E-GOVERNMENT MEDIATE BETWEEN QUALITY DIMENSIONS AND CONTINUANCE USAGE OF E-GOVERNMENT: AN EMPIRICAL STUDY IN THAILAND
Keywords:
Confirmation, Habit, E-Government, Quality Dimensions, Continuance UsageAbstract
The aim of this paper was to know the impact of system quality of e-government (SQEG), information quality of e-government (IQEG), service quality of e-government (SQG) on continuance usage of e-government (CUEG). The aim was also to know that how habit and confirmation mediate this relationship. This study has shown the significance of the successfulness of this operation introducing the government that SQEG is not compromising on IQEG and SQG on the usage based on trust and reliability. When the authors talk about mediating roles, the significance cannot be seen in between IQEG and CUEG. It has proven the detailed analysis that continuity will always depend on the quality which is provided by any system and not by IQEG.
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