AN OPTIMIZATION IMPROVEMENT FOR WAREHOUSE BY KAIZEN THEORY: CASE STUDY OF YUSEN LOGISTICS (THAILAND) CO., LTD.

Abstract

This research is a qualitative research with the aim of studying problems and ways to improve warehouse performance. The data collection employed interview technique, observation, and relevant document study. The cause and effect diagram and failure mode effects analysis (FMEA) were the tools for data study and analysis. In addition to data analysis, there were three parties including academician, company employee, and researchers. The study found that the organization has problems such as the storage space is limited; there are no symbols or signs indicating the product status; and there were a large number of incoming goods, which causes employees managing difficultly. To solve the problem, the Kaizen theory was applied to manage the storage area, label the signs, and follow up the activities. The study results are very useful for the company in applying the kaizen theory successfully.