A MODEL OF SOCIAL SKILLS DEVELOPMENT NEED ANALYSIS OF LOGISTIC STAFF WORKING IN WAREHOUSES IN COMPANIES IN LAEM CHABANG PORT

Abstract

This qualitative study has two objectives: 1) To study how to analyze the need for the  development of social skills of logistics workers in warehouses in companies in Laem Chabang Port and 2) To present a model for analyzing the need for social skills development of logistics workers in warehouses of companies in Laem Chabang Port. Three data collection techniques were a semi-structured interview with a manager, Human Resource Managers, and Logistics Managers. This Included 10 informants,10companies and some documents concerning their operations were also reviewed. Most warehouses in companies in Laem Chabang Port practice eight HRD needs analysis steps: 1) Data Collection from external and internal organization; 2) Data analysis and drafting course plans in during month, 2 month, 3 month and 6 month; 3) Determining the suitability of courses and prioritizing by HRD training; 4) getting final approval from GMs; 5) Public relations and assigning relevant stakeholders to take action; 6) Stakeholders carry out development activities according to the design plan; 7) Evaluation; and 8) Improves the results of the last year's program. Besides that, the study presented the HRD needs analysis model highlighting the people involved, steps, data sources and assessment criteria to benefit HR’s in the Logistics service.