THE EFFICIENCY OF TRANSPORTATION IMPROVEMENT BY USING THE 3RS PRINCIPLE: CASE STUDY OF THAILAND POST COMPANY AT ON NUT BRANCH

Abstract

This study aimed to improve the efficiency of express mail transportation by using the 3Rs principle. Primary and secondary analysis was performed. The population used in the study were people who had used postal delivery services with Thailand Post Company Limited, On Nut branch. The questionnaire was used as a tool to collect data from 323 sets, 250 were returned and 171 complete questionnaires were used in the data analysis.

The study found that Most of the respondents, who are mail delivery service users, are self-employed and trade online. By giving the level of importance of the efficiency of express mail delivery according to the 3Rs principle, arranged from the most to the least as follows: 1) The most important is the right recipient (Right Customer, mean = 3.83 2) Right time followed by mean = 3.81, and the least importance is a correct condition (Right Conviction, mean = 3.671). For the hypothesis testing, it was found that the overall level of opinions of express delivery service users, according to the 3Rs principle, classified by Gender and analysis of variance in the level of opinions of express delivery service users according to the 3Rs principle, classified by age, found that there was no difference at the statistical significance level .05.