THE IMPACT OF SUPPLY CHAIN INTEGRATION ON COMPANIES’ PERFORMANCE AMIDST THE COVID-19 PANDEMIC
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Abstract
The COVID-19 pandemic has brought immeasurable losses to the global market in
various industries. Manufacturing companies that rely on the nature of the supply chain are
also facing a huge crisis brought about by the epidemic. This study aimed to investigate the
impact of the supply chain integration of suppliers, internal, and customers implemented by
Chinese manufacturing companies before the epidemic on their performance after the
epidemic. Supply chain resilience was introduced as a mediating variable to investigate
whether the supply chain resilience could combat the risk of the epidemic as a result of the preepidemic implementation of supply chain integration. The instrument was a questionnaire
completed by 317 respondents.
The results revealed that 1) internal integration and customer integration expressed
positive effects on the performance of companies while supplier integration and firm
performance did not. 2) Supplier integration, internal integration, and customer integration
expressed positive effects on supply chain resilience. 3) Supply chain resilience expressed a
positive effect on firm performance, and 4) expressed a mediating effect among supplier
integration, internal integration, customer integration, and performance. Based on the results
of the test, relevant supply chain management insights were recommendeda
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