Satisfaction of Service Recipients with the Services of Hinkhon Subdistrict Administrative Organization, Chakkarat District, Nakhon Ratchasima Province

Abstract

The research purpose was to evaluate the satisfaction levels of service recipients on the services of Hinkhon Subdistrict Administrative Organization, Chakkarat District, Nakhon Ratchasima Province, including the service process aspect, the service channels aspect, the service personnel aspect, and the facilities aspect; and to evaluate the satisfaction levels on the community development and social welfare work. The population was the people lived in area of Hinkhon Subdistrict Administrative Organization; the sample group was the 400 people. The research instrument was the questionnaire. The data analysis statistics were the frequency, percentage, mean, and standard deviation. The research findings were: 1. The people lived in area of Hinkhon Subdistrict Administrative Organization had the overall satisfaction of service was at high level; the descending mean were the community development and social welfare work, the income or tax collection work, the public health work, and the education work, respectively. 2. The results of the satisfaction assessment of service recipients according to the criteria of the Local Government Organization Central Commission found that the public was satisfied with the overall service at a level of 4.88 percent, with a score of 10. When considering each aspect order from most to least: the income or tax collection work was at 98.20 percent, with a score of 10; the community development and social welfare work was at 97.80 percent, with a score of 10; the public health work was at 97.60 percent, with a score of 10; and the education work was at 96.40 percent, with a score of 10.