A Study on Probationer's Expectation from Probation Officer Services of the Probation Office, Phitsanulok Province

Abstract

The purposes of this research are 1) to study the expectation of probationer on the probation officer services, 2) to compare the factors that affect to the probationer expectation on the probation officer service and 3) to develop probation officer services of the Probation Office, Phitsanulok province. The 335 probationers participated by random. The questionnaires were used as the tool in this study. The data was analyzed by using frequency, percentage, mean, standard deviation, T-test, and F-test.

              The findings revealed as follows:

1. The expectation of probationer on the probation officer services of the Probation Office, Phitsanulok province showed the high average scores in ethics, the probation officer service, the service steps, and the conveniences, respectively.
2. The personal factor such as the government salary was difference significantly (p<0.05) in the factor that affects the probationer expectation on the probation officer service Office.
3. The suggestions of the probationer officer service development were the probationer officer’s knowledge of the law and the service guidelines, no discrimination, acting with equally, respecting the probationer’s rights, explaining the service steps to the visitors, the sufficient car park parking and the seating.