Guidelines for Developing Student Support Management Systems in the Era of Global Disruption: A Case Study of the Lum Nam Ping School Network under the Secondary Educational Service Area Office, Tak

Abstract

This research aims to study the current conditions and challenges of student support management systems in the era of global disruption within the Lum Nam Ping School Network under the Secondary Educational Service Area Office, Tak. Additionally, it seeks to develop guidelines for improving these management systems. The study’s population and data sources included school administrators, teachers, and educational personnel within the Lum Nam Ping School Network under the Secondary Educational Service Area Office, Tak, for the academic year 2024. The total sample comprised 241 individuals (excluding the researcher) and 9 experts. Research tools included questionnaires and interviews. Data analysis was conducted using percentage, frequency, mean, standard deviation, and content analysis. The findings revealed that the overall development of student support management systems in this era of global disruption was at a high level. When considering specific aspects, the highest-rated component was personalized student recognition, followed by student promotion, problem prevention and resolution, student screening, and finally, student referral, which had the lowest average rating. The key challenges identified in the development of student support management systems included the lack of continuous supervision, monitoring, and evaluation in the student referral process, which was reported as the most significant issue. Other challenges included the absence of student promotion activities aligned with school policies and the lack of cloud computing applications (e.g., Google Drive, Google Docs, and Google Sheets) for systematic data storage in problem prevention and resolution. To enhance student support management, the study suggests that schools should develop an integrated information system incorporating AI and cloud computing technologies for efficient data collection and analysis. Additionally, establishing a multidisciplinary team, creating community networks, and fostering the professional development of teachers and educational personnel are crucial strategies for improvement.